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Mens Vengeance Fullsuit

$849.00

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SKU:
1000524
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The Vengeance Fullsuit is the swimmer's wetsuit. Designed for swimmers by swimmers, the Vengeance was built from the ground up with features carefully constructed to provide the most output in a swim. Fully coated with the slickest possible nano-super composite skin, it maintains an industry leading .02 drag co-efficient allowing for the smoothest possible swim. With unparalleled design similar to the Vendetta Fullsuit, the arms and shoulders have 6 anatomically correct panels, allowing for uncompromised arm and shoulder mobility. This means the wetsuit does not combat energy output from the stroke, arms don't fatigue from resistance with the material and results in a faster, more efficient swim. The Vengeance was designed with chest and torso thickness at 3 mm, and 5 mm in both the front and back of the legs. This aligns the swimmer to be more streamlined in the water, allows for natural range of motion in the stroke, and creates a feeling of "swimming downstream."

IDEAL FOR

ALL RACE CONDITIONS 
10 mile open water swims where flexibility in arms and shoulders is needed.

BOUYANCY

FRONT: 5.0 mm-thick X-AIR neoprene from neck to ankles creates "dimple-effect” of captured air for maximum buoyancy 
BACK: 3 mm neoprene
ARMS/SHOULDERS: 1.5 - 3mm of YAMAMOTO #39 & 40 neoprene

FLEXIBILITY

6 anatomically-correct arm/shoulder panels allow for a natural range of motion in the swim stroke, for faster, smoother swimming with less effort 
With a design based on our Vector Pro wetsuit, Vendetta reduces shoulder fatigue through unparalleled freedom of motion. 
Lower-profile collar adds comfort and increased durability, ensuring that the suit stays intact and in place.

X-MAX Seam Seal technology uses a triple layer of glue and double-blind stitching to ensure long-lasting waterproof seams

30-Day Money Back Guarantee Size Chart Fitting Guide Care Guide
Warranty Information Returns & Exchanges Terms & Conditions Repairs Procedure

30-Day Money Back Guarantee

At XTERRA Wetsuits Australia (TITAN Performance Group) we want to make sure that you are 100% satisfied with your new wetsuit. If the wetsuit doesn't offer you a perfect fit, or if you need to exchange for a different size or simply can’t find ultimate comfort in your new suit, we will happily accept a return or exchange within 30-days of receipt of the order.

Our 30-DAY MONEY BACK GUARANTEE will allow you to purchase your new XTERRA Wetsuit from us with confidence.

We recommend you try on your wetsuit upon receiving it to ensure that the sizing is correct even if you do not plan to use it right away. This way you have the opportunity to exchange the wetsuit within the trial period if necessary.

We are committed to sizing every customer correctly and ensuring satisfaction with every purchase.

  • All purchases made directly from XTERRA Wetsuits Australia (TITAN Performance Group) include a 30-day size guarantee to allow you to test the fit and performance of your wetsuit.
  • Size exchanges, models exchanges, and refunds will be accepted within 30-days from the date of purchase.
  • All returns and exchanges must be clean, dry, undamaged, unaltered, and properly folded.
  • You are responsible for the return shipping to XTERRA Wetsuits Australia (TITAN Performance Group), and we will cover the shipping on the exchange back to you, if the wetsuit is covered under the exchange policy.
  • Refer to Returns & Exchanges for further information.

Size Chart

Care Guide

Thank you for choosing XTERRA WETSUITS! You have purchased the world’s fastest & most flexible brand of wetsuits. An XTERRA Wetsuit, worn by the world's elite triathletes and holds the world record for fastest swim while wearing a wetsuit. By reading this guide, you will extend the life and quality of your wetsuit.

Due to the high quality of neoprene and speed coating in our wetsuits, the material is delicate:

  • It can easily be penetrated.
  • Please use extreme caution when trying on and adjusting your wetsuit.

Suits with a rip in the neoprene are NOT valid for a refund, exchange, or warranty claim.

Please read this guide and SWIM in your suit before requesting an exchange! Your wetsuit will expand half of a size in the water!

DO

  • Take caution when putting on your wetsuit.
  • Take your suit for a test swim in open water.
  • Rinse thoroughly with fresh water after each use.
  • Allow your suit to dry inside-out in a cool place; once dry, turn suit right-side-out.
  • Fold wetsuit in half over a thick hanger, hang on a padded wetsuit hanger, or properly fold your suit to store.

DON'T

  • Pinch, pull, or use fingernails when putting on your wetsuit.
  • Zip your own wetsuit; ask for assistance from another person to avoid damage.
  • Swim in chlorinated water (unless it's your only option - be sure to thoroughly rinse with fresh water immediately after exiting water).
  • Leave wetsuit to dry in direct sunlight or heat as your suit can melt.
  • Fold, crumple, or improperly hang wetsuit; do not store inside-out.

Trial Period & 30-Day Return/ Exchange Policy

XTERRA Wetsuits is committed to sizing every customer correctly and ensuring satisfaction with every purchase.  We highly encourage you to swim in your wetsuit before making a final purchase decision.
  • All purchases made directly from XTERRA Wetsuits Australia (vide TITAN Performance Group) include a 30-day size guarantee to allow you to test the fit and performance of your wetsuit.
  • Size exchanges, models exchanges, and refunds will be accepted within 30-days from the date your order.
  • All returns and exchanges must be clean, dry, undamaged, unaltered, and properly folded.
  • You are responsible for the return shipping to XTERRA Wetsuits Australia (vide TITAN Performance Group), and we will cover the shipping on the exchange back to you, if the wetsuit is covered under the exchange policy.

Care & Storage

XTERRA Wetsuits are designed specifically for open water and triathlon swimming; they can be used in all open water swimming conditions.
  • We discourage the use of your XTERRA Wetsuits in chlorinated water as chlorine is corrosive and voids the warranty. If due to winter weather constraints this is the only way to ensure the correct sizing of your suit, please limit the time the suit is in the water and rinse thoroughly with fresh water after each use.
  • Avoid excess heat, sunlight exposure, sharp objects, and unnecessary folding.
  • Rinse your XTERRA Wetsuits thoroughly with fresh water after each use; hang to dry inside out on a thick hanger; if necessary, your wetsuit can be washed by hand with wetsuit-specific shampoo; do not dry your wetsuit in a dryer or in the sun.
  • Store in a cool, dry location out of direct sunlight.

Getting into your XTERRA Wetsuit

It is extremely important to take extreme caution when putting on your XTERRA Wetsuit to ensure that you do not tear it.  Please read the following instructions carefully to prevent tearing your new wetsuit.
  • It is easiest to put on a clean, dry wetsuit, so after each use make sure to properly rinse and hang your wetsuit.
  • Begin by putting your wetsuit on at your ankles. Work the material up in each leg of the suit towards the crotch starting at each ankle.
  • Once the wetsuit is all the way up (there isn’t a gap between your body and the wetsuit at your waist), begin putting your arms in the sleeves.
  • Adjust the arms by working any extra material beginning at the wrists up into your shoulders. There shouldn’t be any air pockets (gaps between your wetsuit and your armpit) in either armpit of the wetsuit; this can be checked by feeling under your armpit to determine whether or not the material is flush against your skin. If there are any air pockets, you must work more of the arm material into your shoulder starting from your wrist.
  • Have a second person help you zip your wetsuit. Ensure the interior zipper flap is flush against your back. One hand should always grasp the base of the zipper while the second hand zips your wetsuit up.
  • Once your wetsuit is zipped up, bend over 90 degrees and pull the ripples near your stomach out away from your body. Work the ripples up from there into your shoulders to increase comfort in your shoulder and neck area.
  • If you feel pressure at the front of your neck, repeat step #6 on the back of your wetsuit to alleviate any lingering pressure (until you get into the water, it may still feel a little tight).

Fitting & Sizing

If the neck feels too tight, here are a few suggestions to alleviate the tension:
  • A vast majority of the time, the wetsuit is simply brand new and the neoprene requires stretching out through use.
  • Often, users forget to properly adjust their wetsuit (as explained in “Getting into your XTERRA Wetsuit” - above); properly adjusting your wetsuit will alleviate the neck feeling overly tight.
  • Swim in your wetsuit! Your wetsuit will expand approximately half of a size once you get into the water, so please test it. Allow a little bit of water to enter through your neck to alleviate additional tension in the neck.
  • Ensure the wetsuit is as high as possible in the crotch area; next, make sure the arms of the wetsuit are worked up toward your shoulders adequately enough to allow for full arm extension above the head.
  • If you feel pressure on the front of your neck, bend over 90 degrees and pull the ripples near your stomach out away from your body. Work the ripples up from there into your shoulders to increase comfort in your shoulder and neck area. If you feel pressure at the front of your neck, repeat the previous step on the back of your wetsuit to alleviate any lingering pressure (until you get into the water, it may still feel a little tight).

If you think your wetsuit is the wrong size, here are a few indicators that it could be too big or too small:

Swim in your wetsuit; it will expand half of a size in the water! Take advantage of your opportunity to test your wetsuit in the water before making a final purchase decision.

Your wetsuit might be too big if:

  • The wetsuit has extra bunches of material in the stomach, legs, back, and under arms.
  • The wetsuit doesn’t feel snug on dry land; it doesn’t fit flush against your body everywhere.
  • There’s a gap between your lower back and the base of the zipper, forming an air pocket in which water can get trapped.

Your wetsuit might be too small if:

  • A second person is unable to zip your wetsuit up for you.
  • You struggle to get your wetsuit all of the way up in your crotch or neck.
  • You are unable to take a deep breath without struggling.
  • The wetsuit is pulling down on your shoulders since it feels too short in the torso.

2 Year Warranty

XTERRA Wetsuits are warranted against any manufacturing and material defects for two years from the date of purchase. Manufacturing defects covered under the two year warranty include seam tears or separations, stitching tears or separations, and gluing defects.  XTERRA Wetsuits Australia (vide TITAN Performance Group) retains the right to repair or replace valid warranty claims at their discretion.

Repairs

XTERRA Wetsuits are designed as high performance open water swimming and triathlon wetsuits; these wetsuits are delicate. Fingernail and other minor tears from sharp objects are not a manufacturing defect. Minor tears like this will not affect the performance or integrity of the wetsuit whatsoever if it is repaired correctly. If not cared for correctly, other types of damage can also occur.

Warranty Information

XTERRA Wetsuits are warranted against any manufacturing and material defects for 2 years from the date of purchase. Manufacturing and material defects covered under the 2 year warranty include seam tears or separations, stitching tears or separations, and gluing defects. The most common damage NOT covered under warranty includes the following: neoprene tears caused by human hands/ fingernails, melting due to heat or sun exposure, heel tears, chlorine damage, tears caused by sharp objects, general rubber tears, improper repairs, other damage unrelated to the seams, stitching, or glue.

The 2 year warranty only covers the original purchaser of the wetsuit, verified by transaction details. Coverage is voided if the wetsuit is sold or ownership is otherwise transferred. It is the responsibility of the customer to provide XTERRA Wetsuits Australia (TITAN Performance Group) with proof of original purchase.

It is expected that customers read, understand, and abide by the guidelines explained in the Care Guide.

XTERRA Wetsuits Australia (TITAN Performance Group) retains the right to determine whether damage is caused by normal wear and tear circumstances, manufacturing defects, accident, misuse, improper care, or negligence. XTERRA Wetsuits Australia (TITAN Performance Group) also retains the right to repair or replace valid warranty claims at their discretion; refunds are not an option for valid warranty claims. Exact product replacement depends on available inventory and no guarantee is made to process warranties within a certain time frame, but we endeavour to ensure you are not without a wetsuit for any prolonged period. If your wetsuit is useable and you have an event coming up, we highly recommend that you try and use the wetsuit or hire a wetsuit through other wetsuit hire service.

Damage covered under warranty:

  • Seam tears or separations.
  • Stitching tears or separations.
  • Gluing defects.

Damage not covered under warranty*:

  • Neoprene tears caused by human hands/ fingernails.
  • Melting due to sun or heat exposure.
  • Heel tears (tears caused by forcefully putting on or taking your suit off to the extent that your heel, finger, or anything else punctures the wetsuit).
  • Damaged caused by chlorine (degradation of the gluing in the suit is the most common chlorine-caused damage).
  • Tears due to exposure to sharp objects (i.e. rocks, reef, etc.).
  • General rubber tears.
  • Damage caused by improper repairs.
  • Other damage unrelated to the seams, stitching, or glue.

*For any damage that is not covered under warranty, please refer to our Repairs Procedures.

Other Activities that Void the Warranty:

  • Using your XTERRA Wetsuits for any activity other than triathlon or open water swimming.
  • Altering the wetsuit in any way, including silk screening, heat transferring, embroidery, or cutting.
  • Damage caused by using petroleum jelly (Vaseline) or any other petroleum-based product or unapproved lubricant, cleaner or treatment.
  • Improper handling or storage.
  • Prolonged exposure to heat, sunlight, chlorine, and other harsh substances.

Warranty Claim Procedures:

If the damage to your wetsuit is covered under warranty, please follow the procedures listed below to initiate a warranty claim. Please note that if you do not follow the procedures listed below, it may prevent your warranty claim from being processed in a timely manner.

STEP 1: Please email contact@titanperformancegroup.com.au, with ALL of the following information:

  • Your date of purchase and your confirmation receipt received, as proof of purchase.
  • At least one clear picture of the warranty claim.
  • Detailed description of the warranty claim and how it occurred (if known).
  • Product and size.
  • Original order number.
  • Name on the original order.
  • Purchase date of original order.
  • Contact information (email address and phone number).
  • Any other relevant information (i.e. you have an upcoming race and require an expedited response).

STEP 2: Please allow up to 48 hours for a response; more often than not, we will respond much faster. If you have any questions, concerns, or comments in regards to our warranty policy, please contact the customer services team by emailing contact@titanperformancegroup.com.au.

STEP 3: Customers are always responsible for the cost of shipping to return their wetsuit to XTERRA Wetsuits Australia (TITAN Performance Group). XTERRA Wetsuits Australia (TITAN Performance Group) will cover the cost of shipping back to the customer, as long as it is within Australia or New Zealand (other Asia-Pacific countries to be determined on a case by case basis). Warranties outside of this territory, may only be partially covered. If a customer would like expedited return shipping, additional fees apply. Please allow up to 10 business days for a warranty claim to be processed from the time XTERRA Wetsuits Australia (TITAN Performance Group) receives it; shipping times vary.

RETURNS & EXCHANGES

At XTERRA Wetsuits Australia (TITAN Performance Group) we want to make sure you are satisfied with your purchase. If the wetsuit doesn't offer you a perfect fit, we will happily accept a return or exchange within 30-days of receipt of the order.

We recommend you try on your wetsuit upon receiving it to ensure that the sizing is correct even if you do not plan to use it right away. This way you have the opportunity to exchange the wetsuit within the trial period if necessary.

Please note, we cannot accept a return or exchange if:

  • The wetsuit was received over 30-days before the request date.
  • The wetsuit is damaged or permanently altered in any way.**
  • The wetsuit has been written in. (We cannot accept wetsuits for a return/ exchange that have the owner's name written on the back flap)

**If your wetsuit has any damage, please read our Warranty Information for instructions on filing a warranty claim.

NOTE: Clearance/ Ex-hire items do not qualify for a return or exchange. 

If you think your wetsuit may be the wrong size, we highly recommend reading our Fitting Guide.

We also suggest that you swim in your wetsuit before considering a size exchange. Normally we do not recommend the use of our wetsuits in chlorinated pools, however, if extenuating circumstances offer no alterative (i.e. harsh winter weather), then one brief swim is permitted under the 2 year warranty. To avoid chlorine damage to your wetsuit, we suggest that you limit your time in the pool to around 5 minutes and rinse the suit thoroughly with fresh water immediately afterwards.

Whether you decide to send back your wetsuit for a refund or an exchange, you are responsible for the shipping cost back to us. If a refund is requested, we will refund the cost of items returned. Shipping costs are never refunded. If an exchange is requested, we will ship the replacement wetsuit to you at no additional cost to you, but the initial shipping back of the wetsuit is the responsibility of the customer.

If you need your new wetsuit ASAP, or you would like to try on two sizes side by side to determine which has the best fit, simply place an order for the new wetsuit and send one back as a return instead of an exchange – as long as it is not permanently damaged or written, as above, and within the designated time frame.

To submit a return or exchange, please print and fill out the Returns & Exchange Form, and include it with your returned wetsuit.

Terms & Conditions

Please read our terms & conditions carefully before placing your order. By using this website and placing an order you agree to be bound by these terms.

If you have any queries, please email our customer services team at contact@titanperformancegroup.com.au

Shipping & Handling

The charge for this service will vary from shipping methods. Your order will only be delivered Monday to Friday. A $20.00 charge (which includes insurance) will be required to re-deliver any items in situations where the order was not delivered due to the fault of the customer. These situations are defined as:

1 - The order was not signed for because the customer was not present at the listed delivery address.
2 - The order could not be delivered because the address provided by the customer was incorrect or incomplete.

All wetsuit hire orders will be shipped at least 2 days before the desired hire start date, in order for the wetsuit to arrive in time.

Tax Charges

As per Australian tax laws a 10% Goods and Services Tax (GST) is included in pricing and it is the responsibility of the individual to claim this back, where eligible.

Guarantee & Returns

All new wetsuits come with a 30-day size guarantee (ex-hire wetsuit purchases are final with no guarantee).
If the wetsuit doesn't offer you a perfect fit, we will happily accept a return or exchange within 30-days of receipt of the order.

In the unlikely event you feel that you have been delivered a damaged product and/ or wish to return it, please email us at contact@titanperformancegroup.com.au. All our hire wetsuits are checked prior to dispatch for previous wear and tear and any defects noted on a wear and tear form. If you order the incorrect size and need to exchange (subject to availability) or return please contact us to discuss. Please note a re-stocking fee of $20.000 will be charged.

Return Instructions

Wetsuits can be returned in person (TITAN Triathlon Multisport, Shop 3, 367-369 Brighton Road HOVE SA 5048) or by post. You can choose any suitable postage method/ carrier and you are responsible for paying return shipping.

All hire wetsuits must be returned before or within 2 days of the agreed hire end date (wetsuits must be clean, dry & with a completed Wetsuit Hire Returns Form), otherwise it will result in an additional charge as described in the "Charges" section.

RETURN ADDRESS:
TITAN Performance Group
Shop 3, 367-369 Brighton Road
Hove 5048
South Australia.

Include your name and address so that we can identify the wetsuit. It is the responsibility of the customer to return the wetsuit. Recorded / tracked / signature required delivery is recommended. We will email you upon receipt of your wetsuit.

Charges and Payments

We accept payment by credit, debit card or EFT. All credit and debit cardholders are subject to validation and authorisation by your card issuer. If the issuer of your card declines payment, you will be notified at the point of purchase.

The following points outline possible fines that could be charged to your card. No charge will be made before we contact you (by email) to inform you of our action.

1 - Dirty/ Wet Cleaning: If your wetsuit is returned to us dirty or wet we will charge you $30.00.
2 - Damage: Each rip/ tear or any other undue damage will result in a charge of $300.00 per incident. Any wear or tear already made to the suit will not incur a charge, please contact us immediately if this is the case.
3 - Late or Non Return of Wetsuit: If your hire wetsuit is not in our possession within 2 days of the agreed hire end date we will charge you an additional $50 per week until the full retail purchase price of the wetsuit has been reached. This charge will be taken from the original card provided.
4 - Any wetsuit returned without the returns form will incur a $30.00 administration fee, which will be taken from the original card details provided.

Cancellations & Refunds

We do not offer refunds on hire wetsuits returned early or unused.
We do not refund for wetsuits if the wetsuit hire is cancelled within 48 hours of the wetsuit being hired out.
Any orders cancelled before the hire date will incur a 20% admin fee. If cancelled within 7 days of hire we will charge a fee of $30.00.

We do not accept any responsibility for circumstances in which the wetsuit hire is being cancelled. This includes:

1 - The wetsuit has not been used due to an event that the wetsuit was going to be used for being cancelled or postponed
2 - Any change in conditions (race or otherwise) resulting in the wetsuit not being used.

WETSUIT REPAIRS

Triathlon wetsuits are manufactured for a high level of speed and flexibility. They are a performance product and are not indestructible. Although XTERRA Wetsuit's warranty is unrivaled, there are a few types of damage we don't cover. Below are examples of accidental damage and damage caused by improper care that are not eligible for warranty claims.

STRESS TEARS

Stress tears or "Fingernail tears" may or may not be caused by direct contact with fingernails. Fingernail and other minor tears from sharp objects are not a manufacturing defect. Minor tears like this will not affect the performance or integrity of the wetsuit whatsoever if it has been repaired correctly. Tears like this can be prevented by always using the pads of your fingers to put on a suit. Suits most commonly tear when pulled taught over the tip of the finger. It is also important never to pinch small folds of the suit and pull. The combination of the pulling and pinching can also cause the suit to tear. Make sure to grab large folds of the suit when pulling. The good news about these tears is you can easily repair them at home with a few drops of glue and about 5 minutes of your time.

HOW TO REPAIR

1. Purchase/use standard wetsuit adhesive. Most swim, triathlon, or sporting goods stores carry this product; we recommend a product called Aqua Seal. Be sure to read all of the instructions that accompany the wetsuit adhesive you purchase to avoid discrepancies with the instructions provided below.

2. Lay the wetsuit on a flat surface.

3. Gently pinch open the tear in the wetsuit to expose both surfaces. Apply a thick, equal layer of adhesive to both surfaces. Use less glue on either edge of the tear than you think to avoid the glue from seeping out onto the surface of the wetsuit.

4. Position the tear so that it is flat (sitting naturally without any bumps or folds in the tear). Apply another thin layer of adhesive to the edges of the tear (or use the excess adhesive that seeps out of the tear once the flap is flat), and smooth the adhesive at the edge of tear with a paperclip or toothpick. Do not leave any adhesive on the surface of the suit; simply rub any excess adhesive off of the suit before it dries.

5. Leave the wetsuit on a dry, flat surface for 24 hours to dry.

Note: Once dry, the repair can appear shiny and may have a raised area. This is normal, and will not affect the performance of your swim.

HEEL TEARS

A heel tear is caused by the foot, generally the heel, going through the leg of the suit while forcefully putting the suit on or taking it off. This damage is not easily repaired. The best option is to cut off the leg above the tear. The best way to avoid tears like this is to put a plastic bag over the foot when putting on the suit to reduce friction.

MELTING

The highly flexible neoprene used in to make XTERRA Wetsuits are susceptible to melting when exposed to heat or direct sunlight.  Damage like this most often occurs when the suit is left inside out to dry in a warm place like a garage, trunk, or outside in the sun, although it can happen any time the suit is exposed to moderate to extreme heat.  The inside of the suit is insulated by the neoprene and causes it to get hot enough to cause the high performance neoprene to melt together. When the suit is pulled apart, parts of the suit may remain stuck together.  Damage like this is not easy to repair.  The best option is to avoid damage like this by drying your suit in a cool place out of the sun and to not leave your suit in the car longer than necessary. 

OTHER REPAIRS

For repairs that can’t be glued at home, we highly recommend sending your wetsuit to a specialist wetsuit repairer. Please contact us and we can recommend a preferred partner in your area.

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Shipping & Returns Policy

Order with confidence!
TITAN Performance Group is committed to our 'signature' customer service and satisfaction. If you receive any products or merchandise that you are not satisfied with, simply return it to us within 30 days in the condition that you received it and we will happily exchange the size or refund your purchase*.

Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. TITAN Performance Group will not pay to return these items to you.

Return Terms and Conditions
Returns must be in as new condition with tags attached unless faulty. Due to health regulations, we are unable to exchange or refund on any underwear or ear ring purchase unless faulty within the manufacturer's warranty period. We recommend sending returns via registered post as we do not accept responsibility for lost items. Gift cards and promo codes cannot be applied to exchanges. Returns must be made within the timeframe listed (30 days) unless faulty. Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided. TITAN Performance Group does not accept cash as a form of payment and takes no responsibility for cash sent via post.

All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel and do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.

Underwear and Earrings: Due to hygiene reasons TITAN Performance Group is not able to accept returns on underwear or earrings unless faulty.

Swimwear: Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.

Wetsuits: When returning wetsuits the product information and folding guide must be followed. If you did not receive the folding guide, please contact customer service. Badly creased wetsuits may not be accepted for return unless faulty. Please refer to the XTERRA Wetsuits returns policy for specific details.

During peak returns periods, TITAN Performance Group cannot guarantee returns will be processed within 3 days. If a size exchange is required we recommend placing a new order online and returning your original items for refund to avoid exchange items selling out.

Promotional discount offers will be honoured when exchanging size, but in the case your size request is unavailable or a refund is requested promotional offers will not be extended to your new order. Any free promotional items should be returned along with your order.

*Sale items can be returned after 30 days if the product is faulty under warranty or the incorrect item was received.

Faulty Item Returns
All repairs are carried out by the manufacturer and not by TITAN Performance Group. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. TITAN Performance Group cannot control the availability of parts of replacement goods.

TITAN Performance Group has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, TITAN Performance Group cannot be held accountable for repair periods or communication from the manufacturer.

Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service (contact@titanperformancegroup.com.au) or the brand directly for warranty periods.

We aim to have your return processed within 3 days of receiving the item, however some faults must be approved by the manufacturer before a refund or replacement can be issued. This process usually takes around 1-4 weeks.

Watch and Wetsuit returns: Each manufacturer may have different warranty periods or service standards for faulty items. TITAN Performance Group works closely with its brands to ensure faulty items are dealt with promptly, but we have no control over the repairs or assessment process for warranty issues. In most cases, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. Any items returned outside of the warranty period will generally incur a charge for the repair. For more information on your products warranty, please contact the brand directly.

GoPro Returns: Please ensure you have visited the GoPro Support site before contacting TITAN Performance Group about your GoPro. Many questions and issues can be resolved here: www.gopro.com/support

Here's how to have a hassle-free refund or exchange:

  1. Please complete the returns form below within 30 days of purchase. (If you would prefer not to enter your credit card details then please tick one of the credit card boxes on the form. Please note that if you have requested a credit card call that we work on Australian Central Daylight Time, so if you are in a significantly different time zone then the call may be quite late/early your time).
  2. Indicate whether an exchange or refund is required for each item returned.
  3. Please package the item/s in the same way they arrived to you. Include a copy of the returns form with the parcel. Please do not mark shoeboxes with tape or stamps. An easy way to return is to turn the courier bag the items arrived in, inside out and reuse this to return items.
  4. We recommend that you send your return via a registered post delivery service, as we cannot accept responsibility for any items lost in transit.
  5. Please mark the outside of the box and the customs form (only required if sending from outside Australia) 'Goods being returned to manufacturer ' to avoid any delays and charges with customs. We cannot be responsible for any charges occurring from this being omitted.
  6. We aim to process all returns within 3 working days of receipt. If you are in a hurry for the replacement item then we recommend that you order the needed item from our website immediately and return the unwanted item for a refund rather than waiting for an exchange.
  7. If you believe an item to be faulty then we strongly recommend that you contact us before returning the item to us. This way we can determine the fault. Please refer to the Faulty Items Returns information above.
  8. Please note that you will be charged outbound postage for exchanges unless the original item was faulty or despatched incorrectly. On these rare occasions any replacement item/s would be sent free of charge and you would be refunded for the cost of returning the item.

Please send returns to:
TITAN Performance Group
Shop 3, 367-369 Brighton Road
Hove SA 5048

Phone: (08) 8296 5274
Email: contact@titanperformancegroup.com.au

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